1 reviews | Active since Mar 2018
I have a query coming from 23 Feb, no proper feedback from Spree and to make things even better.... I had to do all the following up on my side.
THIS IS WHY IM POSTING THIS.....as I'm not one to do such things, but just had enough of the lack of customer service out there.
I've placed a order online, received a discount when paying for the items in my basket, received confirmation of my order and delivery date that was sent to their warehouse, then spree cancelled my order without contacting me and gave me store credit...
The reason that it was cancelled is because there was apparently a "pricing error" and Spree has the right to cancel from their side with regards to that according their t's and c's.
However, certain people with the same purchases received their order.....
Points to consider is that, the pricing error is not my problem, Spree's right to just cancel because of this is null and void, as per consumer act, "suppliers are required to specify the duration of any promotions in catalogues or brochures, failing which consumers have the right to purchase the goods or services at the specified prices."...... "consumers have the right to demand paying the lower price for goods displaying two varying prices"
With that being said, i have concrete proof and when informing spree about this, nobody has really bothered taking it serious.
Also bearing the fact that certain consumers still received their items and have purchased it exactly the same way as I.... Under Spree's so called "pricing error"....
Would you feel this is fair or would you feel frustrated?
Put yourself in the consumers shoes.
Good day
We are terribly sorry that you have encountered difficultly with your recent Spree order.
Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.
Once again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
Best regards,
Good day
We are terribly sorry that you have encountered difficultly with your recent Spree order.
Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.
Once again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
Best regards,
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