LIES ON DELIVERY. CANCELLED AND STILL NO REFUND

I placed an order with Spree on 28 November for a gift. Website indicated delivery 2 - 3 days. I calculated that I would have received this by the Friday, 01 December, which was perfect as I needed this gift for the weekend.

I then get an email saying delivery would be by 06 December. Now that is NOT 2 - 3 days.

I tried emailing, tweeting, Facebook, chatting and no response in all platforms. I then tried phoning several times, sitting on the phone for up to 30 minutes at a time. I eventually decided that I was going to wait as long as it takes. When I did get someone to answer they apologised for the lie and could not explain why. I asked them to cancel the order. They said they would do it immediately. They did not.

I then phoned AGAIN, staying on the phone for 20 minutes AGAIN. Eventually I got an OOPS and they proceeded to cancel and that monies would be refunded by the next day or day after.

This was cancelled 30 November. Today is 05 December. I have had no refund.

I have tried phoning, and all types of social media and no response. Phones actually cut off after 15 minutes.

This is a despicable service. I had a problem with them 2 years ago and was stupid enough to give them another chance.

NEVER AGAIN!!!

But, I still want my money back SPREE!!!!!