***** and **** attitude

Firstly Spree has failed to deliver a package according to SLA and no communication was made with me from the 28th Nov to 4th Dec. Until I the customer must call in like a beggar asking where is my package. your useless so called manager with a stinking attitude Chas, got a fat lot to say - what an embarrassment to your company to have this idiot working there and to top it as a manager. all he can say is don't assume - hell yess I will assume until I am proved wrong that spree is useless - simple question what happen from the 28th to 4th that I must chase up on my order. I want to know how is spree planning to make this up and where the hell is my package. and please give chas some training on customer service