Last time i ever use them

I ordered a 2 pairs of sneakers from them. I took a gamble and took 1 size bigger than i should have as i do not know the brand. It came on time and what i ordered but they were too big. So i followed the procedure to have them returned. They were collected 2 days later. A whole week later i had not heard from them or seen a store credit refund from them. So i began my chase of calls to a highly priced 087 number daily. This all began on 27th of November so its been almost 30 days of me calling this expensive number. They refunded me by store credit 10 days later but only for 1 pair. I have aince spoken to a Sasha, Leeroy and a Caley who all lie and say that the second pair will be refunded in the hour and to bear with them as they experiencing high volumes of processes. I would understand that considering its the festive time but seeing as my order has been in the process since November i disapprove. So now not only does it seem that i will not get a replacement in time for Christmas but probably no compensation for the huge phone bill i have as well. To make matters worse. I enquired if i could pick up the pair in Epping that they have not refunded me for as i could probably go to Soviet in Access Park and have it swapped. They say its probably back in the system and sold. This is terrible service and would not recommend anyone use them ever again.