Its not their responsibility to follow up on a delivery

I placed an order on the 26th of November and I still have not received it yet. I called them on a few occasions and I was told its not their responsibility to follow up on the delivery and I should call Dawnwing. When I called Dawnwing they said Spree sent a few of our companies orders to the wrong city and they still have not rectified it. This is not the first time I've ordered from them and I have not changed my address so how is it an issue now.

Its three weeks and in still waiting.

This is pathetic service!