Item not collected , sitting her collecting dust

<p>I ordered my items on my app , did an eft and got the items delivered. Tried them on and realized I bought a size too big . I then contacted *** to log a return as per the returns policy and this was made on day 24 and as per the t's&c's you may exchange or return any item for free within 30 days of the delivery date. The call centre agent advised she logged it and that I would get a call from the courier . I then called back two days later as I have not heard anything from the courier or Spree. The second call centre agent advised she will cahse this up with them , Fedex then called me and I ahve an sms to prove they have and they saif they would collect the following day. 5 days later still nothing. I then called again , Spreee consultant apologised for the delay and advised they will get out to me the following day . 3 days later I then send an email with the details of my order and item number I wish to exchange from Medium to Small and no reply . I think I must have called another 2 times and its so frustrating as I have used to much airtime and wasted time to make contact with spree but nothing. What also bugs me is that I have to wait half an hour for my call to be answered. I have no contact number for the courier. I even offered to have the item shipped myself back to spree to do the exchange and get re-imbursed but they said no. I was so disappointed as I bought the item for a special event but the event has passed already and I had to wear something else , to think if my item was collected I would have actually been able to wear it. Its just sitting in box at work collecting dust . Im so mad I just cant deal right now . What if they eventually after 10 years collect the item and I never get it back ? I dont understand how no one has followed up with me to check if it has been collected or if they can give me a date and time it will be picked up and then a date and time that I will get the new item back . Im so annoyed. Can someone please get back to me on this.</p>