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IM
Immaculate M

1 reviews | Active since Sept 2015

05 May 2016, 11:21

Is it a ****?

I placed an order on the 22 April 2016, I got an email that they got my order, later i received another email saying my order is ready to be shipped. That was the last i heard from them. I called and i was holding for 10 mins with no answer, i email the support email address, nothing!! to date I have not clue where my order is or have i been ****med? They claim to be a number online shopping... really!! is this the service we get for no number?? please remove that statement from the phone.... I need my order!!!

0
Replies (2)
Spree.co.za
Spree.co.za's reply06 May 2016, 14:57
Official

Hi Immaculate

Our apologies for your frustration. 

Your order was delivered to the post office as selected by yourself when your order was placed. 

We will provide you with the delivery information via email. 

Warm regards
The Spree team

 

Best regards,

IM
Immaculate M's update09 May 2016, 08:38
Reviewer Update
Good Day Spree Team I think you really need to work on your system, how would i consciously select that my order be delivered to the post office (postbox) that belong to my organization?? Where would I get the post office slip to get my parcel? that's like throwing a needle in the grass... I only have a physical address in profile, for you to deliver to me. You promised a free delivery and you took the cheapest route!! have i known i would gladly to paid for delivery knowing i will get my parcel delivered to me not post office. Anyway i went to the post office after i got the tracking number from your support team that was after complaining to them as well. The interesting thing was the lady at the post office mentioned i was not alone coming to collect a Spree order and doesn't understand how it got there. So change your system to default to physical address NOT post office. That would make the rest of us happier.