1 reviews | Active since Jul 2016
Instant EFT option is non existent just like efficient call centre service
<p>Instant EFT option chosen with order, luckily I checked order status just to see that it has been cancelled! Speak to rude call centre agent telling me that I took too long to process payment-whislt I've done transaction payment within 10 min of placing order . Clearly there is a problem between two systems! Send a POP to support email address, got a ref number and now must wait for response from call centre, what a tedious process-there is nothing easy with this online shopping platform</p>
Hi Liezl-Lee
Thank you for your feedback, our sincere apologies for the inconvenience caused.
We have received confirmation of your payment and will revert with feedback shortly.
Warm regards
The Spree team
Hi Liezl-Lee
Thank you for your feedback, our sincere apologies for the inconvenience caused.
We have received confirmation of your payment and will revert with feedback shortly.
Warm regards
The Spree team
I was contacted last night with the promise of being phoned back this morning after a SPREE staff member saw my review yesterday-I am writing this reply at 14:10.-the afternoon. @Spree-it doesn't help you make all the right noises -by responding back on this public platform-you actually need to do something and not just RESPOND. The purpose is to solve this problem and that has not been done yet, what makes it even worse was you promising to phone back this morning with answers-still no phone call ??You are just making the experience even worse...seems like you are only interested in how the brand is perceived, instead of honouring basic client service principles...
I was contacted last night with the promise of being phoned back this morning after a SPREE staff member saw my review yesterday-I am writing this reply at 14:10.-the afternoon. @Spree-it doesn't help you make all the right noises -by responding back on this public platform-you actually need to do something and not just RESPOND. The purpose is to solve this problem and that has not been done yet, what makes it even worse was you promising to phone back this morning with answers-still no phone call ??You are just making the experience even worse...seems like you are only interested in how the brand is perceived, instead of honouring basic client service principles...
Hi Liezel-Lee
We realise that we have not met your expectations and we deeply regret this.
We will be in touch with you shortly.
Warm regards
The Spree team
Hi Liezel-Lee
We realise that we have not met your expectations and we deeply regret this.
We will be in touch with you shortly.
Warm regards
The Spree team