Incorrect Item delivered ***

I ordered a black Chuck Taylor Leather LO Sneaker on the 27th of October 2017 which was delivered on the 30th of October 2017. However when I received the order it seems the wrong item was sent as the sneaker I received was totally black however the one I ordered had a white sole. The incorrect order was picked up on the 31st of October 2017, until today I have not received any feedback as to how far the query is or when will the query be resolved. I was told that the matter has been escalated but from the lack of feedback it seems nothing has been done as I am the one following up. If its a matter of not having the item I ordered please let me know so I can order a different item, its going close to 2 weeks since the incorrect sneaker was returned I should think by now the matter needs to be resolved.