Incorrect Good Delivered

One would expect that if you are placing an order online for something, the supplier would call you should something be out of stock at the time of preparing and dispatching your item. Is this not what good customer service is? <br> I finally get a parcel I have been expecting from Spree - all excited - only to find that something I had ordered had been replaced with something else they felt would be fitting. No call. No email. No communication to at least notify me that the initial item is out of stock and politely ask whether I would mind the other item. <br> Instead, I am told that I can fill in a returns form for the item. Further inconvenience for me. <br> Needless to say, thanks Spree. I won't be shopping with you again.