Incorrect charge & refund will take 3-7 working days after waiting 3 days for refund to be authorised

<p>I made a purchase on Black Friday and my credit card was charged R620 for my order and an additional R521. At first I called my credit card about the incorrect charge but they indicated it was on Spree's side. I immediately called Spree and they wanted order numbers for the R521 which I did not have, BECAUSE THERE WAS NO ORDER FOR R521! Eventually it was acknowledged that amount was for a different person's order and I was charged! I called Spree 3 or 4 times on Friday about my refund and kept being told it was being taken higher and would be authorised, I only received 1 call back, my last call to them, a consultant said the refund would be processed by Saturday/Monday and reflect on my card Monday. Monday no money, I then sent an email query, no response. Today, Tuesday, I called again and it took 10 minutes for them to check the situation and assure me that the refund was only TODAY authorised and then another consulatant rep**** to my email stating the refund was authorised and would take 3-7 working days to reflect. This is unacceptable! I commend the staff for their work but Spree's policy is shocking, they have taken my money because of their mistake and I will possibly get my money up to 2 weeks after the fact? Not right at all. Mistakes happen but I should not be out of pocket for Spree's mistake for this long, shocking policy. I have been a loyal customer and this is not an acceptable way to treat customers.</p>