*********** service once again!!!

<p>I made 3 orders in the last 5 days! First you have a glitch on your system and while my order was already paid for, you still show it on my history as 'payment pending' so now I must email, with no response followed by making a call and waiting very long on the line till Caley finally takes my call assuring me she will email me as soon as the problem is resolved, but still hasn't, no surprises there. Messaged facebook and Jacinta confirms payment was received yet my order was still not dispatched! Then I receive my 1st order only to discover that the wrong jean was sent. This is the 3rd time an incorrect item was received. what's even more disappointing is the fact that the jean is marked down from R 449 to R 300 and you do not wish to credit me for the difference??? Why should I pay R 449 for not receiving the item I ordered? You expect me to send this incorrect item back, only then will you dispatch the correct item so isn't it only fair that I am charged the new price? I should be credited R 149! If you have messed up, you should take responsibility of your fault. I am still waiting for a response from you as to whether you have actually found the correct jean and when I will even receive it as the incorrect item has not yet been collected. I am disgusted once again by the total overall service received from Spree once again. You never fail to disappoint your loyal customers, in fact you go out of your way to harass us even further!!! I expect answers tomorrow and please don’t tell me that you have a sale and cannot handle the customer requests. You should hire more staff if you cannot handle the traffic, don’t cause inconvenience to your customers. I have been patiently waiting the entire day for a response from Caley, and still no response. Quite frankly you don’t deserve my business considering your total disregard towards my complaints.</p>