1 reviews | Active since Apr 2016

05 May 2016, 16:11

*********** Service

My husband ordered a package from Spree on the 17 April. It was delivered to the JHB Post office when he had clearly given his address. When he called the Support Center telling them about this they told him that they had no one who could pick up the package and he would have to wait 30 days until the Post Office returned it for him to get his money back. He asked to speak to a Manager and was told that they would contact him back but no one has bothered to respond. We eventually managed to get it fetch from the JHB Post Office (which was an inconvenience to us and which has his office address on the box) and now see that the content is not even the same colors on the website. When we choose the return option it now tells u that we need to Post it back to Spree. This is now a further inconvenience to us when it was not our faulty they delivered it to the JHB Post office in the first place.

0
Replies (3)
Spree.co.za
Spree.co.za's reply06 May 2016, 11:45
Official

Hi Onella

Our apologies for your frustration.

We note the suburb selected when the delivery was added was for Post Office delivery only, this is highlighted in red upon selection of the suburb. 

Your details has been forwarded onto a manager who will be contacting you. 

Warm regards

The Spree team

 

's update06 May 2016, 12:00
Reviewer Update
Hi Please note I just added the address for an order and there was nothing highlighted in Red that shows this is only a post office deliver. In the first box it says Ship To and the address I have entered. Only if you happen to look further down does it say Post Office Delivery. Thanks O'Nella
's update07 May 2016, 11:16
Reviewer Update
Hi. Still have not received heard back from any Manager from Spree.