JJ
Jacqueleen J

1 reviews | Active since May 2012

07 Jul 2017, 09:00

*********** company

<p>On Monday, I received my order. When I opened it, there was no invoice and the shoes I ordered was not in the package. I immediately phoned their customer care and the guy told me that it seems like it is packed in two different packages. How ridiculous! I asked him to get back to me and I also want to return something. He said I could just return without an invoice. On Tuesday they collected the one item and according the the app, the collection is still pending? Furthermore, I received an email from spree stating "good news". They are refunding me. But here is the funny part. The price does not match the shoes they never returned, not the item that I requested to refund. It seems that they employ illiterate and uneducated people. So, I also send numerous emails, requesting answers, which is all being ignored. So I want to know are you going to answer me or should I get my attorney to contact you and sue you for millions?</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply17 Jul 2017, 12:43
Official

Hi Jacqueleen

Our apologies for your frustration.

We have escalated the missing item onto our warehouse team to investigate.

We also wish to extend our apologies for the incorrect amount which was refunded to you. We have highlighted this to our payments team who will in turn rectify this.

Our sincere apologies for your recent experience.

Warm regards

The Spree team