incompetence

I bought an item online the shoe was a small size, I did a return on the App there was no option for a size change so I had to buy the same shoe again. The shoe was returned and was told a refund will take 2-3 days if its paid into my account. That was on the 18/09/2018 I have been making numerous calls to spree regarding my refund.I have been told about their payment systems for refunds being timed out. I have spoken to numerous consultants and none of them are being helpful Mfundo dropped the line was i was on hold. I held on the line for 30 minutes while one the consultants went to speak to the finance department and the call was dropped once again. This is utter nonsense how hard can it be to process a refund