CL
Clare L
1 reviews | Active since Apr 2010
06 May 2015, 16:45
Im at it again this is such bad service
Spree is not serious about customers lately it's quite pathetic it is not our fault they under staffed they need to sort it out. Numerous emails have been sent i always get a reply that they will investigate and get back to me, well that never happens my credit just disappeared don't know why, I'm still waiting for my refund for the waybill which was sent on the 15th and i was refunded R259 instead of R295 ,i don't know what's happening I'm highly irate this better be sorted out urgently. Reference numbers *** and ***
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Spree.co.za's replyOfficial
07 May 2015, 09:34Hello pule3127,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
As per our telephonic conversation. The R36 (Order number: ***) was refunded back to your account on the 14th of April. Please note that sometimes, the refund may show up against your order date. Please check your statement against the date you placed the order, if you do not see it in the recent transactions.
Our payments team will also be in contact with you regarding your other query.
Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
As per our telephonic conversation. The R36 (Order number: ***) was refunded back to your account on the 14th of April. Please note that sometimes, the refund may show up against your order date. Please check your statement against the date you placed the order, if you do not see it in the recent transactions.
Our payments team will also be in contact with you regarding your other query.
Regards,
Spree Support
Spree.co.za's reply07 May 2015, 09:34
Official
Hello pule3127,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
As per our telephonic conversation. The R36 (Order number: ***) was refunded back to your account on the 14th of April. Please note that sometimes, the refund may show up against your order date. Please check your statement against the date you placed the order, if you do not see it in the recent transactions.
Our payments team will also be in contact with you regarding your other query.
Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
As per our telephonic conversation. The R36 (Order number: ***) was refunded back to your account on the 14th of April. Please note that sometimes, the refund may show up against your order date. Please check your statement against the date you placed the order, if you do not see it in the recent transactions.
Our payments team will also be in contact with you regarding your other query.
Regards,
Spree Support