I WANT MY REFUND AND AGENTS FROM HELL

Spree agents are RUDE...rude rude rude....however I still want this mess sorted out below it's the e-mail I sent to them 21 March 2018, REF: ********** till today this has not been sorted out:

Today 30 minutes ago I purchased polo women shoes black size 8 R999 and use code FD30 and they were R699 and use my wallet money left and they were R697.60 which I paid with my FNB CARD however my order doesn't show up on my account and I also didn't receive my referrence or order number.. its not the forst time this has happened to me the money was taken off my account...I need answers and I want my shoes please...please see proof of payment below:

FNB :-) R697.60 reserved for purchase @ Spree from cheq. 21Mar 09:21.

The agents are rude...the one i spoke to today 05 April 2018 had a nerve to say OH MY GOD to me over the phone I can tell she was getting annoyed by me...everytime since the 21 March 2018 I finished my airtime while trying to sort this mess out and they don't care...I want my money return into my account...I have been waiting for my reversal since 21Mar ch 2018 till today my account hasn't been credited. ..I am still waiting for my money...I want my money today....I want my money...I don't know how spree rundle a business with so much rude people in the establishment....