i have not recieveed feedback on the items i paid

I have been given stories that spree will contact my bank to confirm payment, and when I call them I'm told that I have sent it to the wrong account number when I call my bank, it confirms that I have sent it to the right one, spoke to a gentleman by the name of bongani who advised me that lazelle from finance will call me regarding this matter and still I have not yet received a call, i made the my payment for 3 items and it amounts to R125 and sent through the proof of payment, i have been asked to resend the proof of payment many times and still my items have not been delivered. i want to know when my items will be delivered, im tired of explaining myself or being asked questions that i have answered already! is this how spree treats their customers? or is it because i bought items that don't cost much? i paid for those so im expecting them