AVdM
Anzel Van der Mescht

1 reviews | Active since Jul 2012

19 May 2015, 09:25

I have no words

10 April: Return boots to Spree<br> 15 April: Query refund via email (hear nothing)<br> 21 April: Query refund via email again (hear nothing)<br> 29 April: Query refund via email again (hear nothing)<br> 4 May: QUERY REFUND AGAIN - finally, Spree asks for banking details<br> 8 May: Spree says refund has been processed<br> 11 May: Call Spree - they say refund has been processed and will take 3 to 5 working days<br> 12 May: I complain on HelloPeter - Spree calls and says money will be in my account by 15 May<br> 18 May: Still no money in account. Call Spree - \refund has been processed. We will send Proof of payment". <br> 19 May: Call Spree - \""refund has been processed. We will send proof of payment\"". <br> <br> If one more person tells me that the refund has been processed"

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Replies (1)
Spree.co.za
Spree.co.za's reply19 May 2015, 12:40
Official
Hello Anzelvdm,

Please accept our apology for the inconvenience caused on your refund.

One of our Finance consultants will call you and advise accordingly.

We acknowledge your frustration and we are working on resolving the issue for you.

Kind Regards,
Spree Support