Horrific return problems

<p>I bought two pairs of boots on Spree. The items were delivered on time on the 8th of May 2017. The one pair of boots was damaged and I requested a return on the 10th of May 2017. I received an SMS and my return was scheduled for the 11th of May. The courier did not show up to collect my return. The second pick up was scheduled for the 17th of May, no courier showed up. My third pick up was scheduled for the 22nd of May and no courier showed up, the fourth pick up was scheduled for the 23rd of May and yet again no courier showed up. This is after I sent 3 e-mails, spoke to 2 assistants from customer care, spoke to the delivery company, phoning Spree again thereafter and a live chat. So after 10 working days, my return has still not been picked up, although their policy states 3 to 4 working days and I can do nothing with the boots as it is damaged. This is appalling customer service. This was my first purchase from Spree and it will most definitely be my last purchase. </p>