Horrible service at spree. disgusted and furious

<p> I'm shocked with how bad customer service can a retail have. I have to say I NEVER got a reply from them. What happened? 20 days ago (6th of october) I requested for an item to be returned. The package is still sitiing on the reception of the building since then. </p> <p><br /> </p> <p>3 days ago I received a phone call saying that a package was expected to be collected on my name. The courier has made a BIG mistake, because the delivery address for the return was not my address or on my name, it was addressed to my boyfriend, who also happened to be the delivery address in the first place. (I took screenshots of the return address requested to spree)</p> <p>As they can confirm, it was not addressed to me,; but to another person, so the courier had to collect the package on that name, as obvious as it sounds.</p> <p>The courier also gave my personal details to a third company, that called me to tell me that a courier company was at their reception trying to collect a package on my name. I do not work there and less I wish my name to be going around people, who shouldn't know my name or my phone number.</p> <p>To make all this situation worse, it has been 20 days since I requested to return the product. I have opened 4 requests on the customer service platform of spree. NO ANSWER from them. They have even closed them without action. I have wrote to them and asked to please reply and give a follow up or explanation and NOTHING!! How disrespectful!!!!!! I'm disgusted with SPREE. </p> <p> </p> <p>Regards</p>