Horrible Return Service

I bought shoes on the 19th of August 2017 and there were delivered on the 21st of August 2017(ORDER # ********** 35). There were a small size so on the 22nd of August i requested a return(ORDER # ********** 98) and Spree placed the correct size on hold.

There first three time the couriers came to collect the shoes they would call my work landline only. I cannot sit at my desk the whole day and wait for delivery. Spree has my phone and I would specifically tell the consulted on the phone when I requesting for the returns to please call me on my cell.

I then called a 4th time to request another return (same order still), specifically ask the consulted to give the couriers my work address, but the couriers went to my home address anyway, and I was at work that time.

Had to call again to ask for a return around the 20th of September 2017. On the 25th of September I got an sms saying FedEx will come to collect (COL1T ********** 0) on the 26th of September 2017. I waited and toward the end of the day after no FedEx showed up I called again to ask for a return again. The lady I spoke to said she will forward my request to the logistics department and ask them to collect that day.

Still one showed on.

Sunday the 1st of October 2017 i got an sms again from FedEx saying they will pick up the parcel yesterday 2nd of October,and also go a call from a guy from FedEx to ask for my work address. He told me that Spree has not given him my work address. No one came again.

I'm really frustrated with how Spree is handling this. How many more time must i call? I have been sitting with shoes I cannot wear for over a month now that I have paid for full price to the last cent, and that's really irritating.