HORRIBLE HORRIBLE CUSTOMER SERVICE

<p>I ordered a uk8 running shoe from them and they delivered a uk7 shoe so I logged a return and called the call centre to ensure that they send the correct size, the call agent informs that their sizes are measured in US sizes and I disagreed with her because I have bought shoes from spree before but anyway she insists and tells me that they will exchange me item with a US9 which is a UK8. 3 weeks later a UK9 arrives which is again not the size I ordered. and AGAIN i log a return to have my money refunded so I go and drop my item off at the pargo point but the item wont scan in. I call the call centre and the call agent says she'll call me the next day but after 2 days she doesnt,i then proceed to send an email informing them of the trouble Im having but again 2 days later no response. I call them Again first thing in the morning to inform them of the situation and another call agent says the problem will be sorted out and that they will call me before the end of business and yet again no call.. please be warned not to do business with spree,you will definitely regret doing business with them. and this comes from a loyal customer over the years however their service delivery has just become a shadow of what it used to be.</p>