GK
Gugulethu K

1 reviews | Active since Nov 2009

29 Jul 2016, 07:47

Horrible customer service

<p>I will never ever place an order with spree. I have been told at least 6 different stories abt when my parcel will be delivered. The team leader Simone from FedEx told me spree customers don't pay them so they arrange nothing with customers, the arrangement is made by spree. This is after 3 of fedex consultants told me my parcel will be delivered today I must call this morning to get the drivers details. When I call spree I hold for more than 10 minutes and get a different story. Not ever again! I'd rather pay the full amount for the item at the store than a 50% spree online sale that will leave me with a headache.</p>

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Replies (3)
Spree.co.za
Spree.co.za's reply01 Aug 2016, 07:53
Official

Hi Gugulethu

Our apologies for your frustration.

We note that your order was delivered within 2 working days of dispatch.

Warm regards

The Spree team

GK
Gugulethu K's update01 Aug 2016, 10:35
Reviewer Update

I cancelled my plans for Saturday morning and drove to Midrand to collect the parcel at the FedEx warehouse it was not delivered!!!

Spree.co.za
Spree.co.za's reply01 Aug 2016, 10:39
Official

Hi Gugulethu

We received indication that it was received, thus confirmation that it was delivered.

Warm regards

The Spree team