1 reviews | Active since Jul 2011
Hats off to being the worst online shopping experience in South Africa
<p>I have told my story, over and over again and to date received nothing. How can you send a R175 jean in place of a R449 jean, did you expect the customer to not know that you have ****** them? I have a good mind of suing you'll for *****ing! After begging for you'll to send me the correct jean, you have the audacity to inform me after a full week no less that you do not have stock of it. Why did it take so long for you to inform me of this, and why haven't you refunded me as yet??? The refund should have been processed the minute you were informed that you sent the incorrect jean. That was the correct thing to do! You received the return last week Thursday, so why wasn't my refund processed yet??? This is only a single incident, I have tons of incidences with Spree! I have been shopping online for a few years now and during my experiences this is my opinion of your service. 1. Your staff are ***********. 2. Your customer service is disgraceful. 3. You lack common decency. 4. Your staff are unprofessional. 5. You lack the s****s to perform satisfactory service. 6. Your response time is unnecessarily delayed for no satisfactory reason. 7. The goods you send are not properly checked as to avoid incorrect items being shipped, thus providing unnecessary inconvenience for your customers. 8. You do not value your customers. 9. You go out of your way to insult and antagonize them even further. 10. You take no responsibility for your errors and expect the customer to suffer the consequences for your mistakes. 11. You offer no support for any mishaps that you have imposed on your customers. 12. You lack knowledge on customer satisfaction. 13. You disregard viable complaints regarding your incompetence and fail to offer compensation for your failures. 14. Your lack of response results in additional costs for your customers to incur. 15. Your staff requires proper training to operate an online business. 16. You take far too long to refund customers. 17. You fail to call customers back when they request you to do so. 18. You lack an online help centre to assist customers with their complaints. 19. You make your customers hold on for far too long before taking their call, this I am sure is as a result of a shortage of staff. 20. Most importantly, you lack overall good customers service. After reading all the complaints about Spree, I think my option will be favored by most of your customers. You should actually take the time to understand what I have said, otherwise you may end up being an online shop with no customers. People don’t expect bad service from businesses they continually support, so if you continue on this path, you will lose valuable customers that will not be replaceable. I suggest you consider that before you decide to respond to a customer’s complaint without correctly evaluating the error on your path. When I consider the amount of business I have given you'll, I feel highly insulted that you have failed to offer me any appreciation. there has never been a single time in all your faults that i was favored or compensated for any errors that you have imposed on me. I am disgusted that I continued to support you'll as Spree does not deserve my business after the hell I have endured by you. Congratulations on being the worst online store in South Africa, you should be awarded for this!!!</p>
Hi Ruqayya
Our apologies for all your frustration.
We have record of finalising all previous incidents.
While we realise that the situation was not ideal due to the item received. This has been addressed with the warehousing team.
We have confirmation that you requested a refund for the returned item and this refund was processed earlier today.
Again, we apologise for the inconvenience caused.
Warm regards
The Spree team
Hi Ruqayya
Our apologies for all your frustration.
We have record of finalising all previous incidents.
While we realise that the situation was not ideal due to the item received. This has been addressed with the warehousing team.
We have confirmation that you requested a refund for the returned item and this refund was processed earlier today.
Again, we apologise for the inconvenience caused.
Warm regards
The Spree team
Hi Spree Team, apparently your appology is ingenuine considering my refund was requested due to the the fact that i was informed 8 days later that the item I purchased was not available. Again this is a failure by Spree to dispatch, or find the correct item once the mistake occured. It is with great disgust that I have to inform you that your feedback from your warehouse was incorrect! My jean is available on your website in my size! I have emailed Carley with attached pictures. I cannot even begin to convey my disgust at the lack of customer service I have received. You have taken 8 days to tell me you do not have stock of the item I ordered, but after such a delay you were still mis informed. I find it repulsive no assistance was offered for such a blatant mistake on your part! Once the jean became available, the decent thing to do was call me straight away and offer it to me. The ultimately wonderful thing to do was to send it to me immediately, but none of this was done. Basically you do not care whether your customers are satisfied or not! Since you failed to assist me after all the hassle I have endured, I took it upon myself to rectify YOUR error, myself. I purchased the jean and selected ‘EFT’ as a payment method. Order no – ********** 98. The reason I have done this is because I do not intend on paying for this jean, which by the way is now R300! I expect you to send it to me FREE of charge. Yes I mean FREE, NO CHARGE! This is after all the very least you owe me after all the hassle and inconvenience you have caused me for over one week! Just to update you on my experiences, this is not the 1st time I was wronged by Spree, neither is this the 1st time I was given bad service. It seems the lack of service thus far from Spree has become a constant and quite frankly I do not deserve it. You can’t expect to constantly harass your customers and expect them to continue to support you. Amendments need to made, mistake need to be corrected and good service need to be given. With regards to you having records of finalizing all previous incidences, these incidences were finalized to Spree's standards, not my customer satisfaction. I was forced to accept whatever you have dished out to me, so in my books, these were not finalized. I expect my jean to be sent to me first thing Monday Morning. Looking forward to receiving better service regarding your latest error.
Hi Spree Team, apparently your appology is ingenuine considering my refund was requested due to the the fact that i was informed 8 days later that the item I purchased was not available. Again this is a failure by Spree to dispatch, or find the correct item once the mistake occured. It is with great disgust that I have to inform you that your feedback from your warehouse was incorrect! My jean is available on your website in my size! I have emailed Carley with attached pictures. I cannot even begin to convey my disgust at the lack of customer service I have received. You have taken 8 days to tell me you do not have stock of the item I ordered, but after such a delay you were still mis informed. I find it repulsive no assistance was offered for such a blatant mistake on your part! Once the jean became available, the decent thing to do was call me straight away and offer it to me. The ultimately wonderful thing to do was to send it to me immediately, but none of this was done. Basically you do not care whether your customers are satisfied or not! Since you failed to assist me after all the hassle I have endured, I took it upon myself to rectify YOUR error, myself. I purchased the jean and selected ‘EFT’ as a payment method. Order no – ********** 98. The reason I have done this is because I do not intend on paying for this jean, which by the way is now R300! I expect you to send it to me FREE of charge. Yes I mean FREE, NO CHARGE! This is after all the very least you owe me after all the hassle and inconvenience you have caused me for over one week! Just to update you on my experiences, this is not the 1st time I was wronged by Spree, neither is this the 1st time I was given bad service. It seems the lack of service thus far from Spree has become a constant and quite frankly I do not deserve it. You can’t expect to constantly harass your customers and expect them to continue to support you. Amendments need to made, mistake need to be corrected and good service need to be given. With regards to you having records of finalizing all previous incidences, these incidences were finalized to Spree's standards, not my customer satisfaction. I was forced to accept whatever you have dished out to me, so in my books, these were not finalized. I expect my jean to be sent to me first thing Monday Morning. Looking forward to receiving better service regarding your latest error.