SM
Samantha-Joana Masauso

1 reviews | Active since Jul 2015

27 Jul 2016, 09:27

Happy customer I am not

<p>Spree, your customer service is highly deplorable. I will never shop with you again, EVER. I placed an order on the 19th of July, paid by manual eft on the 20th, sent proof of payment as well. On the 22nd,my order was cancelled. Calling customer service doesn't help, your phones are not being answered, to the point which I decided to request a refund. I have sent emails which are not being answered. I took to twitter, Jacinta responds, even if the response is slow, I am getting some sort of help. This could go quicker if your support team answered emails and phones. REVISE YOUR CUSTOMER SERVICE POLICY BECAUSE RIGHT NOW IT IS ****. May we please sort this out? I want my money back and don't want anything to do with you guys ever again. </p>

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Replies (1)
Spree.co.za
Spree.co.za's reply28 Jul 2016, 10:04
Official

Hi Samantha

Our apologies for your experience.

We note that you provided us with your banking details earlier today and you refund will be actioned shortly.

Warm regards

The Spree team