1 reviews | Active since Jun 2012
Half my order in missing ORDER #***
<p>I recently placed an order with Spree, the order was delivered yesterday (30 May 2017) within the specified time., however the box was not the normal branded securely taped spree box, it was a tatty half damaged ripped box with sellotape half actross the top.(I have taken photos as proof if recquired, including the contents of the box)</p> <p> </p> <p>On opening my box half of my order was not inside, and one of the items was not even on the delivery note. I immediately phoned the call centre and spoke to a very dissinterested Zee (who kept sighing on the phone), to notify her that half my order was not received. She stated my order was a consolidated order and the she would follow up with the couriers to find out where the other items were . What is strange is there was no notification from Spree to communicate that my order would be sent in two parts??. Zee also promised to email me directly this morning with an update...... still no word or even a referenece number from her. </p> <p> </p> <p>I have emailed the support centre, however have not even received an acknowledgement from them. I have been a loyal Spree shopper for many year and I have spent a fair amount of money with the store however I am concerned about the after sales support. </p> <p> </p> <p>Please could someone get back to me with some clarity on the status of the missing items</p> <p> </p> <p>Thanks and regards </p> <p> </p> <p>Ash</p>
Hi Ashls
We are terribly sorry for the experience received, This is definitely not the impression we would like our customer's to have.
The matter is now under investigation as we need to view footage. We will make sure that we resolved the matter as soon as possible.
All necessary information has been received from your side , we will however be contacting you shortly to verify few details.
Kind Regards
Spree Team
Hi Ashls
We are terribly sorry for the experience received, This is definitely not the impression we would like our customer's to have.
The matter is now under investigation as we need to view footage. We will make sure that we resolved the matter as soon as possible.
All necessary information has been received from your side , we will however be contacting you shortly to verify few details.
Kind Regards
Spree Team
Dear Spree Team
An order was re- placed for the three missing items, however 1 of the 3 (the J crew socks) items was now out of stock. The call centre confirmed they would give me a store credit for this item. Last Thursday I received a delivery from Spree, however it was not the missing three items, it was in fact the pair of socks that was out of stock, and the cherry ontop is that I was sent two packs. (I have potos to prove this if you need me to send them) I had received 4 phone calls from the call centre confirming the three items not received. I cannot understand how this could have gone so wrong.
Please please please can you urgently look into this matter, I do not know what is going on with the distribution centre. I would really like to close this matter out as it has dragged on for too long now. Please arrange for the peak cap and pringle socks I paid for to be delivered to me before the end of this week.
Thanks and regards
Ashleigh
Dear Spree Team
An order was re- placed for the three missing items, however 1 of the 3 (the J crew socks) items was now out of stock. The call centre confirmed they would give me a store credit for this item. Last Thursday I received a delivery from Spree, however it was not the missing three items, it was in fact the pair of socks that was out of stock, and the cherry ontop is that I was sent two packs. (I have potos to prove this if you need me to send them) I had received 4 phone calls from the call centre confirming the three items not received. I cannot understand how this could have gone so wrong.
Please please please can you urgently look into this matter, I do not know what is going on with the distribution centre. I would really like to close this matter out as it has dragged on for too long now. Please arrange for the peak cap and pringle socks I paid for to be delivered to me before the end of this week.
Thanks and regards
Ashleigh