1 reviews | Active since Jul 2016

10 Jan 2017, 15:27

Had a bad experience with Spree delivery

<p>I just want to bring it to your attention the difficulties I had with the delivery of clothing bought on spree. In my special instructions of the delivery I indicated that the package must be delivered after 16:30 as I work until this time. I first wanted to opt for a pick up point but the app kept on saying the point was not available. The delivery man phoned around 11 saying he was at my gate to make the delivery. I indicated that I was not home and if he could come back later. The next day he phoned me and asked if he could rather drop it at my work in Durbanville. I said it was fine and gave him the address. He delivered the package and upon delivery asked me for petrol money as the location was 10 km away from my initial delivery point, unfortunately I had no cash on me. This to me is very bad on the part of spree not only did they not follow my delivery instructions, they also did not compensate their drivers for the extended delivery. I probably won't buy from Spree again, as I frequently buy from online shops and have never had such difficulties before. </p>

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Replies (1)
Spree.co.za
Spree.co.za's reply10 Jan 2017, 18:00
Official

Hi Danielle

Our apologies for the inconvenience caused.

We have escalated the matter onto our courier team who will investigate. We will revert with feedback as soon as we have an update from the courier who attempted delivery.

Again, our sincere apologies for the inconvenience caused.

Warm regards

The Spree team