GOODS PAID NOT INCLUDED IN DELIVERY

What a bad first experience... My order was logged on 23.07.2015..... notification says they will deliver within 2-4 working days. Order received on 30.07.2015 - on the 5th day... But this is not even my complaint... WHY WOULD I PAY FOR 4 CLOTHING ITEMS AND ONLY RECEIVE 3!!!<br> <br> Have been on the phone since 7h15... consultants busy.... seriously!<br> Finally got through and consulted with Jucinda. She was able to confirm that the dress that I reserved were damaged....<br> <br> Now - you pay online via debit card... monies are taken immediately. You receive your parcel with no explanation why paid goods are not included.<br> <br> Jucinda now indicated that you may request for a credit, or to have your monies paid back to you (which takes 7 working days.... ) Common sense will tell - if you do not have stock or if goods are damaged - you immediately load the \credit"on the members profile - goodness they have all my details... It should not be the customers responsibility to query why items (which are paid for) are not included or to request monies back/credits to be loaded.<br> <br> BACK TO ZANDO - atleast they deliver on time<br> """