frustrated and dissapointed

<p>I ordered shoes at Spree and they were delivered last week Thursday, 06-05-17. After I'd opened the box I noticed<em> </em>that one of the pairs doesn't fit me so I sent a collection request that same Thursday. On Monday I received an sms telling me that the parcel will be collected on the 11th, today is Thursday the 13-07-17 and the parcel hasn't been collected yet. I have sent 2 emails and a message via their instagram page and the person who runs the page said he'll follow up and get back to me. I am so frustrated by this, it's my first time buying at Spree and their lack of communication with their customers is really dissapointing. I'm a student and I have to evacuate the school residence and I cant, instead I'm always cooped up in my room waiting for an sms of some form of communication alerting me when the driver will arrive. No response from the 2 emails I sent but the spam emails about 3 hour specials keep coming without fail. Spree's service is disgusting and this was the first and last time I'll ever purchase anything from them.</p>