Fool me once, shame on you. Fool me twice shame on me!!!!

Last year I bought in Spree. I requested a refund, as my products were damaged and Spree almost took a month to collect my things, after I had to phone, email and post on social media. Then I already had my doubts - why does a customer need to run to social media before they are helped???? This year I thought I would give them another chance. I ordered 2 orders and when I requested a refund for some of the items, as the items do not fit, I hear nothing back from them. So much for your return policy - you never seem to stick with it! How is this even ethical. I want someone to respond to my emails ASAP and to come and collect my items so I can be refunded!!! This is totally unacceptable!! Fool me once, shame on you, fool me twice shame on me!! Looks like you have helped me make up my mind regarding your business... your service is shocking!! And the worst is I actually wanted to compliment you on your speedy delivery when I ordered, but WOW... a right does not correct a wrong! I am disappointed in myself for giving you another chance! Never again!