follow up to my report

I wrote a report about Spree not delivering an item i purchased from them,they responded and told me they still needed authorisation code from my bank for the purchase to be processed,it made no sense at all but nonetheless i called the bank and explained to them,they also mentioned that the transaction went through from their side meaning an authorisation code was not necessary,i got the code though but Spree never got back to me as promised,which marks it 6 working days delay for my item,this is unacceptible,10 days from my payment i still haven't recieved my item,i'm not so sure i will bee using Spree again if this is the kind of service they give to their customers.My numbers are *** and my tracking number is ***.