FIRST TIME AND LAST TIME CUSTOMER

So, i decided yesterday to order something on Spree that I wanted to wear on 22 Dec 2017 for an outing. I had placed my order at 11h30 (before midday) and selected a next day delivery at the cost of R39. Its now the next day after the order (21 Dec 2017) past 17h00 and I still have not received my parcel. Upon calling them and the courier company on several occassions, I was told that my order will not get to me today without any explanation. A consultant had advised a manager would call me back within half an hour and that also didnt happen. I called back and held on for a good 15 minutes or more and eventually got hold of Tracy. She advised that she would call me back in 20 minutes and guess what ... that time has also passed. So here i am waiting for some sort of feedback and no one seems to know nothing and seems to be getting back to me but I have to keep on calling them back to find out what is going on. So this resulted me in having to wait the entire day for something that was never to be delivered to me in the first place and i could not even take my son to the Dr because i have been waiting for my order. I would not recommend Spree to anyone in future. I have dealt with a lot of other online purchases from other service providers and this has been the worst ever and that on a first time basis as well. Having dealth with all this incompetence, i wonder who will be paying my bills for the amount of calls I had to make and hold on. Just to put to record, Dawn Wing courier that was to have the parcel delivered has rude staff as well. DEFINITELY NOT GOOD SERVICES AND WILL NEVER PURCHASE FROM SPREE AGAIN!!!