First and probably last order from Spree

On the 29th April I ordered goods from Spree and was delighted to see they were dispatched the next day, however I am yet to receive the goods.....<br> The tracking number provided shows that for 4 days they could not deliver as the address is incorrect. (Amazing that many other orders from Kalahari etc have made it to that address in a massive estate just fine).<br> I called the support and waited and waited, then took their advice which says email us if you cannot get through. Still waiting 3 days later for a reply to the mail. Got through to the call centre who told me they will request the courier to call if they are lost. That was yesterday, today 'cant deliver - incorrect address' - no call ever.