1 reviews | Active since Feb 2013
False Advertising, No response for Customer Service
<p>I received a marketing email from Spree with their Sale items, a R100 off voucher and delivery within 2-4 business days and I thought great, an ideal time to order a gift for someone. Little did I know that it is all lies.</p> <p> </p> <p>I ordered the items as a gift to someone, that I need today but guess what, I do not have my order! I sent an email to the customer service department and he told me that he will arrange immediate delivery and he is so sorry again more lies.</p> <p> </p> <p>This is the first time I ordered from Spree and this will be the last, I do a lot of online shopping and I have never had a late delivery or service like this.</p> <p> </p> <p>Thank you Spree that I do not have the gift that I needed today and leaving me feeling embarrassed.</p> <p> </p> <p>You should take your customer service more seriously and stop with your false advertising, it makes me sick!</p>
Hi Carla
Our apologies for your frustration.
We note that the agent has been corresponding directly with you as well the couriers concerning your delivery.
We, at this stage, do not guarantee timed delivery as our deliveries are within business hours.
Every effort is being made for your parcel to be delivered to you by the close of business today.
Again, our apologies for the inconvenience caused.
Warm regards
The Spree team
Hi Carla
Our apologies for your frustration.
We note that the agent has been corresponding directly with you as well the couriers concerning your delivery.
We, at this stage, do not guarantee timed delivery as our deliveries are within business hours.
Every effort is being made for your parcel to be delivered to you by the close of business today.
Again, our apologies for the inconvenience caused.
Warm regards
The Spree team
Hi,
Yes the courier did phoned me but as I said to them that this is not my problem.
It is not my fault that the system did not pull through the infomation.
I understand that you do not gaurentee a time but the 4 working days ended this morning at 8h20.
Hi,
Yes the courier did phoned me but as I said to them that this is not my problem.
It is not my fault that the system did not pull through the infomation.
I understand that you do not gaurentee a time but the 4 working days ended this morning at 8h20.
Hi,
Lucian said that he will speak to the courier yesterday, would he not have picked up the mistake then? So he also **** to me about following up on my order? AND if I did not post on HelloPeter today then this would have never been resolved????
I am absolutely furious with the service I am receiving right now, I need that percal to be delivered today!
Hi,
Lucian said that he will speak to the courier yesterday, would he not have picked up the mistake then? So he also **** to me about following up on my order? AND if I did not post on HelloPeter today then this would have never been resolved????
I am absolutely furious with the service I am receiving right now, I need that percal to be delivered today!
When am I going to receive a call or email or any communication from Spree????
I STILL do not have my parcel!!!
When am I going to receive a call or email or any communication from Spree????
I STILL do not have my parcel!!!
Hi Carla
Our couriers has advised that they made contact with you and delivery was agreed for today.
We will revert shortly.
Warm regards
The Spree team
Hi Carla
Our couriers has advised that they made contact with you and delivery was agreed for today.
We will revert shortly.
Warm regards
The Spree team
Don't you think it should be delivered first think in the morning seeing that it is already late????
Don't you think it should be delivered first think in the morning seeing that it is already late????
2 hours later and I am still waiting... No call, No email, No parcel.....
2 hours later and I am still waiting... No call, No email, No parcel.....
Hi Carla
We are following up with the couriers, concerning the whereabouts of your order.
We however need to point out that our delivery time is 8am-5pm.
Warm regards
The Spree team
Hi Carla
We are following up with the couriers, concerning the whereabouts of your order.
We however need to point out that our delivery time is 8am-5pm.
Warm regards
The Spree team
I am only at the office untill 16h30, i am not waiting until 5pm again.
I am amazed that not one person at Spree has picked up a phone to rectify this matter, the customer service really sucks and I am taking this further.
I will make sure everybody I meet knows about the service I received!
I am only at the office untill 16h30, i am not waiting until 5pm again.
I am amazed that not one person at Spree has picked up a phone to rectify this matter, the customer service really sucks and I am taking this further.
I will make sure everybody I meet knows about the service I received!