Failure To Meet Commitments

<p>After hearing great things about Spree, I chose to shop with them. BIG mistake. I selected the item I wished to purchase, was offered NEXT DAY DELIVERY, and chose to pay for the convenience thereof. THis was at 5am on Tuesday morning. By Wednesday morning I had received to communication as to where my order was so logged onto your app to see the status. Lo and behold, my item had not yet been packaged. After spending over an hour on the phone with three of your consultants, (one who then proceeded to promise that if the item wasnt delivered that afternoon to my work premises, he would arrange to have it delivered to my home that evening), I was then promised that I would receive a phone call from the supervisor by 15.30 pm.... It is now the following day, and I am yet to receive this courtesy call. I have JUST spent ANOTHER 20 minutes on the line, with a supervisor that can only apologise. NO estimation of time can be given for delivery of the item that I have paid for. Amazing that you can take my money out of my account instantly, and yet have no sense of responsibility in meeting the commitments that you have made. I cannot even say that I am disappointed. That's not the right word. I am horrified that you LIE to your clients, and charge them for a service you cannot even provide. It is irrelevent whether or not you rely on third parties for packing/delivery etc... as that is YOUR responsibility to arrange, and run effectively without making it your client's hassle. I made the wrong choice in choosing the so called convenience of shopping with Spree online. I am left feeling angered, item-less, and with less money in my bank account due to your inability to commit to your clients, and promises. So Spree, while you continue to take orders and send out advertising emails to lure more unsuspecting shoppers, I shall CONTINUE to WAIT. How long? Indefinitely.... as you cannot even provide an estimation delivery date. </p> <p>Thanking you for one of the worst shopping experiences of my life. </p> <p>Regards, </p> <p>Really ANNOYED former client. </p>