Extremely poor service received my spree manangement

<p>Good Morning</p> <p>The service I received from Nishaat is extremely disappointing and frustrating. I received an email on 25.10.2016 from spree stating that they have delivered. I was surprised as I did not receive a call from the courier nor did I receive my order. I have been calling and emailing Spree Since the 27.10.2016 concerning the whereabouts of my order. After more than 2 weeks of getting nowhere with Nishaat a Manager from spree, I decided to request to speak to her manager by the name of JOY yesterday morning, whom said she would call me back but failed to do so. I am at wits end with the service I am receiving from the so-called “management” of spree. Nishaat Promised she would email me the POD on Monday 7.11.2016, and promised to solve the issue by the end of the day. I received neither an email nor a call from this “manager.” She then sends me an email on Wednesday 09.11.2016, stating what she has already been telling me for the past two weeks “My order was received by someone called Siyabonga.” What am I supposed to do with this info? When contacted, she constantly defends the courier company, and has still not provided me with a POD for my order to date. I DID NOT receive my Order from spree. The courier company did not contact me before or after they had dropped my order off with someone with neither a surname nor a contact number. SPREE MANAGEMENT is not willing to assist me with a POD so I can track my order.</p> <p>I paid for an order I did not receive and I would like a refund ASAP. If my name is not on that POD then that is not my problem, take it up with your courier. I would like my money back ASAP.</p> <p> </p>