Extremely poor service

Normally Spree has good service... But this last month, service has been nothing but pathetic and non-existent. I placed an order which was delivered on 24 July 2018. On 27 July 2018 I return two pares of children's shoes which formed part of the order. When asking for a return, I asked for store credit back. The two pairs of children's shoes I returned where a) Boys Combat Boot Black size 5 (R107) and b) Camo Lace Up Boot Navy size 5 (R153) = total R260. On 6 August I got a mail saying "Your refund ********** 75-1 of R122.40 has been processed". On 13 August 2018 I sent a mail to ********** asking why I was refunded R122.40 instead of R260? Rather that getting a read receipt message, I got a read receipt saying the call centre deleted my mail. I still haven't had any response to that mail. On 22 August 2018 I phoned their helpline ( ********** ) asking what was going on. The person who assisted me was helpful and said everything was now sorted - the error would be corrected. I also asked that the store credit should, after it's been corrected, be paid out to my credit card. The person said that would be done. A week later - I phoned again today - 29 August 2018. Nothing has changed. I have still only been credited with R122,40. When I phoned today I eventually got through to the call centre. Was placed on hold by the assistant. After 13 minutes of waiting on hold - the call was cut by their system.

This is truly pathetic service. I buy from Spree quite a lot - but if this pathetic service continues - that will change.

Can someone please sort this out?