Everything that's wrong with SPREE.co.za

I am a regular buyer on SPREE.co.za but recently their customer service and experience on this site in general is so poor. 1. First of all last night, imagine the surprise I got when I received an email notification at 8:50 pm late the night that my order was delivered. The funny thing about it is that no delivery was made to me AND the correct address was on the order. I have bought so many times on SPREE.co.za before with the same address and first time I have this issue. I paid fair and square for the item and I refuse to get a refund. 2. Secondly, I bought items and it was a 50 percent off and I put in the correct payment details but the order got cancelled and there was absolutely nothing wrong with the bank I am with. So that was a big disappointment there. 3. Thirdly, what's the point in emailing SPREE when they take far too long to respond to emails. Sometimes you don't even get a response! 4. I called the call centre to speak to an agent to get something resolved, 10 minutes later I was still on the line with no answer. Hanged up because I was just wasting my time. You claim to be "South Africa's leading online fashion store" with such poor customer service WHAT LIES!!!! After all that has happened recently I will not be buying on SPREE for a long time. A very long time.