Easy Returns my foot at Spree

<p> </p> <p> </p> <p>To say that I'm disappointed would be an understatement.</p> <p> I sent a return request on the 2nd on November... till today I'm still waiting. I keep calling and calling which not only takes my time but my airtym as well.</p> <p> </p> <p>So I keep calling and I was promised that it would be collected lastweek, I called again on the day they had said they will collect to ensure that the Courier was coming and I was assured they were coming.</p> <p>At about 16:30 I called again to find out what was going on i was put on hold for ages I could see it was getting late and no one was coming to collect. Finally someone answered and they blamed everything on the courier company FedEx.</p> <p>She gave me their no. And a tracking code.</p> <p> </p> <p>I called FedEx and I was in disbelief at what I told. The code is not mine it belongs to some lady in Cosmo city... I have no idea how the 2 got mixed up. All along Spree has been lying to me and wasting my time and airtime.</p> <p>I cancelled my plans on that day just so I could be home when they came to collect but once again I was disappointed because no one came to collect.</p> <p> </p> <p>I really am disappointed with you guys and I really hope someone will fix this issue urgently. </p> <p>At this point I would like a refund and collect these shoes as I don't think I will be using you guys in future.</p>