E-mails ignored, money not returned.

<p>I made an online purchase from SPREE on 02/06/2017. My first attempt to order, was discarded with a window message displaying " ERROR OCCURRED whilst attempting to order, please try again". So I put in a new order for the same items and this time they informed me that one of the three items was "SOLD OUT". I then replaced the SOLD OUT ITEM with ANOTHER ITEM and I hit the "PLACE ORDER" button for the second time. This time I received confirmation of my order and so I hit the "PRINT" button. The order was printed with instructions to make payment to secure my order. Together with my payment for R1807-00, which I found on page 5 of 6, I quoted the ORDER NUMBER as indicated on page 1 of 6. On page 5 of 6 was a display of the three items that I ordered with my SECOND ATTEMPT as well. The next day I noticed that there STILL was no confirmation of the payment made by me. I immediately made an enquiry by sending SPREE an e-mail, but got no response. That urged me to investigate further and the result was that I then, for the first time, noticed that the print-out which I received the previous night, was for BOTH my order attempts, one of which they sent the notification the previous night that an error had occurred and that I should try again....!!! The result then was that I have made payment to the RIGHT AMOUNT for the SECOND ORDER but qouted the ORDER NUMBER of the FIRST ORDER together with my payment which was an EFT. I immediately PHONED the SUPPORT DESK of SPREE and spoke to a person by the name of BUKHO. She suggested I sent them PROOF OF PAYMENT. Now, I've done a lot of bussiness with SPREE in the past and have NEVER encountered any problems and therefore, at some point, have stopped making print-outs of my payments to them. I do, however, receive SMS notifications of all my transactions and then naturaly my bank statements as well. I then made copies of the statements and sent it through to the SUPPORT Dept of SPREE for attention BUKHO. I still received no response and made further enquiries. Still no response, but ironically, a request from SPREE to RATE THE SERVICES I RECEIVED. I responded by indicating to them that I have not received satisfactory service from them and continued to explain what had happened and would appreciate if they could just cancel both orders and pay back my money as the goods will in any case not reach me in time for the planned event it was intended for. Up till this day, they have just ignored ALL of my e-mails to them and I don't know what to do to get back my money. I have not received ANY GOODS from them and owe them nothing. THEY, however, owe me R1807-00 but choose to remain silent. I would be so glad if you could advise me on my next move. Thank you so much in advance. Elize la Grange</p>