E-commerce gone wrong!

<p>I bought an expensive leather shoe on spree. After 3 wears the sole broke so I requested an exchange. 2 weeks after they collected the package, I received no response on my exchange. I called and they said they cannot exchange but they can refund. I then asked about sending me the shoe back so I can have it repaired myself and they can give me a discount - this was escalated to management but no response. After another 2 weeks of no response I sent an email requesting a refund. I called and requested a refund. I still have not received any response via email or phone call and still no refund!! This is ecommerce at its worst!</p>