Dishonesty
<p>Still even today the money is not in my account, I phone s</p>
Hi Kelebogile
We are terribly sorry about your experience.
We have however have provided you with confirmation of refund as well noted that the issue in itself lies with your banking internal processes, which we unfortunately have no control over.
As discussed, we have worked out a resolution as we fully understand your frustration.
Warm regards
The Spree team
Best regards,
Hi Kelebogile
We are terribly sorry about your experience.
We have however have provided you with confirmation of refund as well noted that the issue in itself lies with your banking internal processes, which we unfortunately have no control over.
As discussed, we have worked out a resolution as we fully understand your frustration.
Warm regards
The Spree team
Best regards,
That is a fat lie, did phone my bank and even went inside the branch, there is no record of the refund. I spoke to Jacinta yesterday and she told me to contact the bank again and ask for Gajima department and my bank knew nothing about Gajima. Then she promised to make a manual payment, which I am still waiting for, STANDARD BANK confirmed that there was no refund from you people
That is a fat lie, did phone my bank and even went inside the branch, there is no record of the refund. I spoke to Jacinta yesterday and she told me to contact the bank again and ask for Gajima department and my bank knew nothing about Gajima. Then she promised to make a manual payment, which I am still waiting for, STANDARD BANK confirmed that there was no refund from you people
Hi Kelebogile
Confirmation as well as reference numbers has been sent to you via email to which you have responded.
As for the internal processes of the bank, we cannot comment as this lies with them.
The refund which we agreed to process is over and above the refund which we already processed to you, which essentially is the second time we are processing this.
We have substantiated all of the above with reference numbers is indication that this has been processed.
We are aware of an ongoing issue with the specific bank which only occurs with this bank as this is a known internal problem on their end.
While we realise that the process has not been ideal, we have gone above and beyond to assist you to ensure that your refund is received.
Warm regards
The Spree team
Best regards,
Hi Kelebogile
Confirmation as well as reference numbers has been sent to you via email to which you have responded.
As for the internal processes of the bank, we cannot comment as this lies with them.
The refund which we agreed to process is over and above the refund which we already processed to you, which essentially is the second time we are processing this.
We have substantiated all of the above with reference numbers is indication that this has been processed.
We are aware of an ongoing issue with the specific bank which only occurs with this bank as this is a known internal problem on their end.
While we realise that the process has not been ideal, we have gone above and beyond to assist you to ensure that your refund is received.
Warm regards
The Spree team
Best regards,
No dear
We no longer uses that.. Standardbank removed that system.
Regards
From: Petronella Domingo **********
Sent: 20 July 2016 03:57 PM
To: Bonco, Vuyiswa VM; Kannemeyer, Mogamat M
Subject: Re: URGENT
Hi Vuyiswa
Do you guys have a department that is could Gijima? The advice me to speak to someone in that department
Regards
Sent from Yahoo Mail on Android
On Wed, 20 Jul, 2016 at 12:15 PM, Bonco, Vuyiswa VM
Good day
Customer on 2016-06-28 made an online purchase of R559.00 at Spree.. However she asked for the refund hence she was not pleased with what so ever from them. They claim that they have refunded the customer with the full amount and it’s on the Suspense account with the Ref as follows 8a ********** 5771f020155c5e06b3aoff2.
Could you kindly check on her behalf hence the customer’s home Branch is Thibault Square. Kelebogile Petronella Domingo id no 780 ********** 082. Contact number ********** 071.
Kind Regards
Vuyiswa
********** 551
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
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No dear
We no longer uses that.. Standardbank removed that system.
Regards
From: Petronella Domingo **********
Sent: 20 July 2016 03:57 PM
To: Bonco, Vuyiswa VM; Kannemeyer, Mogamat M
Subject: Re: URGENT
Hi Vuyiswa
Do you guys have a department that is could Gijima? The advice me to speak to someone in that department
Regards
Sent from Yahoo Mail on Android
On Wed, 20 Jul, 2016 at 12:15 PM, Bonco, Vuyiswa VM
Good day
Customer on 2016-06-28 made an online purchase of R559.00 at Spree.. However she asked for the refund hence she was not pleased with what so ever from them. They claim that they have refunded the customer with the full amount and it’s on the Suspense account with the Ref as follows 8a ********** 5771f020155c5e06b3aoff2.
Could you kindly check on her behalf hence the customer’s home Branch is Thibault Square. Kelebogile Petronella Domingo id no 780 ********** 082. Contact number ********** 071.
Kind Regards
Vuyiswa
********** 551
Standard Bank email disclaimer and confidentiality note
Please go to http://www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.
Show more
My correspondence with my bank and phone calls also. I have ordered from zando several times and when they refund me, I never had any issues and they refund to my standard bank account also.
My correspondence with my bank and phone calls also. I have ordered from zando several times and when they refund me, I never had any issues and they refund to my standard bank account also.