1 reviews | Active since Nov 2014
Disheartened once again
Good day<br> <br> On 27/03/2015 I placed an order with you for 2 items, for which I paid in advance. The 2 items have still not been delivered after several phone calls I made and a call back from Monique but still nothing has been done about my order.<br> Under the consumer protection Act and according to your delivery times you are required to deliver the items to me within a reasonable time.<br> As the 2-4 days delivery has elapsed since I placed the order, you have failed to fulfil this statutory requirement and are therefore in breach of contract.<br> I am now making time of the essence.<br> I now consider our contract at an end, as I am entitled to do in law, and will expect you to refund me the full purchase price.<br>
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
We sent off your query to the courier management team to confirm what went wrong with your delivery as the parcel was with them since 6 April.
As per your confirmation, the order mentioned above was cancelled yesterday and our Payments team will refund you shortly and send you communication via email.
Kind Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
We sent off your query to the courier management team to confirm what went wrong with your delivery as the parcel was with them since 6 April.
As per your confirmation, the order mentioned above was cancelled yesterday and our Payments team will refund you shortly and send you communication via email.
Kind Regards,
Spree Support