Disgusting customer service from Spree and their outsourced delivery function

<p>I used Spree for the purchase of 2 items. Both delivered via Pargo because the Spree website does not work for door to door delivery (very conveniently not working when selected!)</p> <p>The Clicks in Illovo Thrupps was my closest location. When I take off time from work to collect the packages, the manager at the Illovo store on 18 October 2016 could only scan 1 parcel and said she cannot release the other pracel because her scanner was not working and that i must go back to work and contact Pargo! waste of time. i then emailed Spree to ask them to send this parcel to a different location as the Clicks one was obviously usesless in customer service. I received a mail from a Spree customer service respresentative (lol) saying that they are not able to reroute my package and that i must go back to the Clicks and that they trust that their response suits me! I feel like this is some reality tv series where it is all a joke. How does a manager of a store not know teh basic principles of customer services. It seemed that it is not the primary business for Clicks so she did not care. Maybe Spree should take this into consideration as the Clicks store is a representative of both Spree and Pargo.</p>