Disappointing service

<p>I placed an order on the 24/06/17, order no: ********** 26. The order was delivered on the 27/06/17 to my work place and only got to check it on the 29/06/17. In my order I ordered 2-pack wrap chokers multi-colour, only the black one was delivered and the brown was not in the package. I called and spoke to one of the agent who promised to give me a call as she has escalate the matter to the supplier to confirm if the chockers where supposed to be one or two and she never called me back. I called again on the 4/07/17 and spoke to a different agent who promised to call me back after she gets feedback form the previous agent I spoke to on the 29th. The agent did call me back on the same day and confirmed that a new package will be send to me and the one that I had I can keep it and no need to send it back as it will cost the business a lot of money to come and pick it up. She then confirm that she will call me as soon as the package is delivered and confirm when I will get it. It’s now 8 days later, no one has called me, and I haven’t receive the package yet. I tried calling the customer line today and I’ve been holding due to high volume of calls. I need the products that I paid for to be delivered to me as I have fully paid for the products and not owing anything. Hope to get feedback on the matter as soon as possible as I can’t be waiting for a month for my package.</p>