Disappointing Delivery!!

We placed an order on Spree.co.za on 08/10/2017 with an expected delivery date on Wednesday 11/10/2017. An e-mail was received at a later stage informing me that the order could not be fulfilled on the date advised and they would be in touch soonest. on Friday 13/10/2017 we were informed that the order is out for delivery - Monday 16/10/2017 I received a SMS confirming my order is out for delivery with the courier company today. I had to make an arrangement with a family member to be available today at home, the entire day for nothing as my order was not received. So not only I was inconvenience but a third party as well because of the pathetic service.

I followed up with the contact centre on Multiple occasions to which the staff was very friendly and did try to help. However could not give me any indication as to when the order will arrive but rater the same generic answer as to it will certainly be delivered before 5PM. At 5.30PM after nothing was received I had called again and the friendly consultant who assisted me had advised that the couriers had not updated anything as to when it will be delivered or if they had gone back to the warehouse.

I am now waiting 3 working days (5 week days) after the initial promised delivery date with no answer on the status of my order yet Spree still has my money. I am very disappointed in not by the consultants who helped me but the overall service I had received from Spree.co.za - I do look forward to their response and expect some sort of answer as to why nobody is able to tell me where my order is and WHEN I will get it.

I certainly look forward to their response with a favourable solution to this mess.