Delivery and Redund issues - ***

Just a note to express my disappointment in the collection of my return. <br> <br> My first time using your services and very disappointed in the lack of professionalism. <br> I had to make several calls for the collection of the garment and arrangement as no one is at home during the collection times. <br> Made several calls to the call centre as the couriers does not have the decency to advise when they are collecting. <br> I had to request a call before collection. <br> <br> 1st collection no call was made as to when this will take place. <br> 2nd Called the office to advise and made arrangements, however no- one collected. <br> 3rd No collection <br> 4th Called and was advised collection will take place by FedEx, driver called and advised collection can only take place tomorrow. <br> <br> Inconvenience as I have to travel all the way to town tomorrow in order for the collection will take...... <br> <br> All the calls I made just to return an item is appalling. <br> <br> Refund:<br> 23rd March my bank details where requested and provided and still waiting on my refund.<br> called the 29th again, still waiting on the agent to follow up.. made anther call today... let's see if this proof as being productive<br>