Delivery and Courier Complaint

Hi. I placed an order the app on 27/11/2017. Order number ********** 27. I then emailed your support email and called your call centre to change the delivery address. The agent that assisted me confirmed it was done. My parcel was out on delivery today 05/12/2017 - tracking number OFT1T ********** 9. And no surprise the driver was at the wrong address. Then driver then went on to call me from ********** Paul Claase, I advised that I was not available and to leave the package at my security gate. He rudely cut the call after a few vulgar words. Never ever had I experienced such bad service from Spree. Please do not use this courier ever again. This has put me off from doing any further purchases on your website!!