Customer service is non existent - F!!! The customer!!! - Return Number: ***-1

<p>I placed an order on the 16th June 2017 for two pairs of boots total: R368</p> <p>I received it and the one pair was too big and I needed it changed for a size smaller... I went onto the App and website and I could only request a return with a store credit or bank account credit. The site is not user-friendly because it does not allow you to select an exchange, now if no one tells you, you need to call in how on earth should you know? Anyway item was returned in June, I sent three emails trying to find out what is happening and also in those very emails, I requested an exchange... I got a reply YESTERDAY 25 July 2016 nearly a month later saying the store credit is done. I get given a store credit of R174 The shoe was R239 I now have to reorder the shoe and pay R50 shipping... How is this fair? </p> <p>I call in this morning and speak to consultant "Caley" she was helpful and tried to assist but said her team leader said it is final. I asked to speak to the Team Leader - Jacinta Haskin, I hold for about 5min they say she's busy she will call me back in 5min promising before 09h30 I get no return call, I call again hold and she's busy they promise she will call before 10am at about 10h10 I call again and eventually she takes my call, I ask does she know why I am calling because I was promised twice she will call back, her reply well I get a lot of requests! Not once was this woman empathetic or even nice, I thought customers are important to companies? Well not in this case, she did not care and would not do anything about my request, basically gave me an FU and whats done is done... SORRY <br />Clearly, customer service means nothing to this team... All I wanted was an exchange for a size 5 to a 4... <br />Please can you give the correct credit due into my bank account! </p> <p>I will NEVER use Spree again and I will NEVER recommend it ANYONE</p> <p>This is the WORST customer service I have experienced... </p>